Frequently Asked Questions
Everything you need to know about our equipment, client services, engineering and construction solutions, or company. Our comprehensive list of frequently asked questions provides valuable insights into Premier Tech and the services we offer.
Equipment
Premier Tech manufactures products that include packaging equipment (baggers, case packers, palletizers, and pallet wrappers), processing and conditioning equipment (seed conditioning, treating, screening and mixing systems), intralogistics as well as treatment of bulk products. See all products.
You can get a quote for an equipment by filling out the necessary information about your needs on this page: request a free quote.
Premier Tech manufactures a wide range of products across 4 market sectors, including agriculture, nutrition, industrial, and organics.
You can download individual product brochures that include technical specifications through our website product pages. Click on the category and type of equipment you would like to browse, then click on a specific machine to access its product page and the ‘download brochure’ button.
Please note that not all equipment has an available brochure. If you would like more information on a specific product that does not have a brochure, contact us.
Premier Tech Systems and Automation has 16 manufacturing plants in 10 countries and offices across the globe including North America, Latin America, Europe, Asia and Oceania. See all our locations.
Client Services
What after-sales services do you offer?
Premier Tech offers top of the line services that include the following:
- Technical support
- YEAR ONE maintenance program
- Training
- Field services
- Preventive maintenance
- Client portal
- E-learning
For a more extensive list of after-sales services, visit the Client Solutions page.
Do you offer on-site repair services?
Premier Tech has expert field service technicians that can travel to your site for emergency repairs, troubleshooting, equipment optimization and preventive maintenance. Book a visit.
Is training available for my Premier Tech equipment?
Premier Tech offers customized training solutions for maintenance and operational excellence. Choose from on-site training, virtual training, on-site productivity increase coaching or virtual coaching to ensure your staff have the right tools to operate your equipment safely and effectively. Get started with a training solution.
How can I purchase replacement parts or accessories for my equipment?
Premier Tech offers its clients a digital customer experience that allows you to easily purchase parts, spare parts lists and retrofits through your Client Portal. It also includes user manuals, order history, service reports and more. Learn more about the Client Portal.
Do you offer equipment upgrades and retrofits?
Premier Tech has a wide variety of upgrades and retrofits for its equipment. These can be added to existing equipment, enhancing performance, design and reducing overall maintenance. See available retrofits.
Does Premier Tech supply parts for non-Premier Tech equipment?
Premier Tech only provides genuine parts and service for its equipment. We do not supply parts for non-Premier Tech equipment.
Where can I get operation manuals for my equipment?
Operation manuals for Premier Tech equipment are available in your personal Client Portal. You can also access other important documents and information from your account. Sign up or log in.
How can I log on to my client portal account?
If you already have an account, sign in, or get started here.
Engineering and Construction
What services do your Engineering and Construction Team provide?
The Engineering and Construction Team within Premier Tech offers the following services:
- Equipment installation
- Design and engineering services
- Project management
- Construction services
For a more extensive look at what the team offers, visit the Engineering and Construction Solutions section.
What industries or sectors do you specialize in?
The Engineering and Construction Team has been tackling hundreds of projects for over 20 years in the agricultural market. With the knowledge and expertise that they have accumulated over the last two decades, they have confidently and successfully branched out to the industrial, nutrition and organic market sectors as well.
Can you handle both small and large-scale projects?
The team is equipped to handle all types of projects, ensuring new and existing projects and establishments get the care they deserve to reach the desired outcome.
Do you offer design-build services, or do clients need to provide their own designs?
Our team offers design and construction services that optimize existing layouts and workflows to ensure your project comes to life. Learn more.
How do you ensure the safety of your construction sites?
From internal processes to the team we choose for your site, safety is always our priority. Here are only some of the safety measures put in place:
- Stringent Safety Protocols: We have established comprehensive safety protocols and guidelines that are regularly updated to incorporate the latest safety practices.
- Highly Trained Personnel: Our team consists of experienced professionals who undergo rigorous safety training.
- Regular Safety Inspections: We conduct regular safety inspections at our construction sites. This ongoing assessment helps identify and mitigate potential risks promptly.
- Safety Equipment and Gear: All team members are provided with appropriate safety equipment and gear, including hard hats, high-visibility vests, gloves, and protective eyewear. We ensure that this equipment is well-maintained and up to date.
- Subcontractor Compliance: We require all subcontractors working on our projects to adhere to our safety standards and guidelines. This ensures that everyone on the site follows the same safety practices.
- Communication and Training: Regular safety meetings and training sessions are held to keep our team members informed and updated on the latest safety procedures.
How do I contact your team for inquiries or project discussions?
If you would like to speak to someone from the Engineering and Construction Team about a project or for general inquiries, please fill out the form.
What geographic areas do you serve?
As we are ramping up to serve additional market sectors, we currently only serve clients in the United States.
Company
What sets your company apart from competitors?
At Premier Tech, what truly sets us apart from our competitors is our unwavering commitment to pushing the boundaries of innovation in the realm of high-quality packaging equipment. We don't just address market challenges; we proactively anticipate them and tailor our solutions accordingly. Our mission is clear: we're here to empower our clients to reach new heights of productivity by minimizing downtime and maximizing production efficiency.
Our clients are at the center of everything we do, and we are dedicated to ensuring their satisfaction and success. That’s why exceptional customer support is a core value at Premier Tech. We want to ensure our clients feel valued and satisfied with our equipment, services, and solutions.
How do I contact someone in sales in my industry and where are they located?
Premier Tech operates globally, with an international presence that spans 5 continents. The best way to reach someone in sales in your location that understands your specific industry would be to fill out our contact form. Our internal team will ensure your inquiry gets to the right person and that they contact you promptly.
How can I contact you?
You can easily contact someone by email, phone or by requesting a free quote.
Have any more questions?
Contact our team of experts to get more information about our equipment, client services, engineering and construction solutions and our company.
