The Client Portal: A Powerful Digital Experience
At Premier Tech, our commitment to providing exceptional customer service extends beyond the sale of packaging equipment. We understand that the true measure of our success lies in the ongoing satisfaction and efficiency of our clients. That's why we designed the Client Portal – a digital platform to enhance and ensure sustained operational excellence.
A digital experience
The Client Portal is a personalized user-friendly platform that acts as a single point of entry for all your equipment support needs. Whether you manage one plant or multiple facilities, the portal provides a consolidated view of important information, making your operational tasks management more efficient.
Key features
Online parts ordering
One of the standout features of the Client Portal is the ability to order parts online. Simply search for the parts you need, add them to your cart, and check out with ease. The portal also offers live pricing, online quotes, and the ability to reorder parts quickly from your order history. For additional assistance, our dedicated Parts Finder Team is always ready to assist you.
Order history
Keep track of all your past orders with ease. The order history feature allows you to view and manage previous purchases, ensuring you have all the information you need at your fingertips
User manuals and drawings
Access comprehensive operation and maintenance manuals, parts drawings, electrical drawings, and available spare parts lists for your equipment. This feature ensures that you have the necessary documentation to maintain and operate your machinery effectively.
Service reports
Stay informed about the status of your equipment with detailed service reports. This feature allows you to view the history of service visits and the technical recommendations.
Spare parts list recommendations
The portal provides recommendations for spare parts for non-customized equipment, helping you identify and order the components you need to keep your equipment running smoothly.
Service and technical support
Premier Tech is committed to partnering with you for your success. The Client Portal provides access to:
- Technical support
- Open and closed support cases
- Service visit requests from qualified technicians
- Service visits report history
- Parts recommendation for effective maintenance
Our goal is to ensure that your team can make the most of your packaging line, maximizing uptime and productivity.
Join the Client Portal today
Taking control of your equipment and part needs has never been easier. Sign up for the Client Portal and experience a new level of convenience and efficiency.
